Serving Clients around the World

Peppers & Rogers Group's network extends across the globe, serving leading companies on six continents. Our partners and consultants are linked by industry and functional practices to bring our expertise to clients wherever they do business.

United States

Stamford: Global Headquarters

Peppers & Rogers Group
1111 Summer Street, 5th Floor
Stamford, CT 06905
Phone:203 989 2200

EMEA

Benelux

Peppers & Rogers Group
Manhattan Center
Avenue du Boulevard 21 Bolwerklaan box 22
Floor 11
1210 Brussels
Belgium
Phone: + 32 ( 2 ) 210 61 71
Fax: + 32 ( 2 ) 210 61 70

Kuwait

Peppers & Rogers Group (Gulf)
Sour Tower, 12th Floor
Al Sour Street, Salhiya
Kuwait City, Kuwait
Phone: +965 2291 5400
Kuwait's regional office serves Kuwait,
Bahrain, Qatar, Oman, Jordan, Algeria
and Tunisia

Lebanon

Peppers & Rogers Group
Azarieh Bldg, Block 3
6th Floor, Suite 633
P.O. Box 11-503
Beirut, Lebanon
Phone: +961 (0) 1 964593
Fax: + 961 (0) 1 964501

South Africa

Peppers & Rogers Group
Regus Office Centre:
Block B & C, 1st Floor,
Metropolitan Park Building
8 Hillside Road,
Parktown, 2193
South Africa
Phone: +27 11 486 9436

Turkey

Buyukdere Cad. Meydan Sokak. No:5 Spring Giz Plaza
Kat:12 Daire:44, 34 398
Maslak, Istanbul, Turkey
Phone: + 90 (212) 272 37 80
Fax: +90 (212) 272 37 90

United Arab Emirates

Peppers & Rogers Group
Dubai Media City - Al Thuraya Tower 2 – Office 1503
P.O. Box 502264 Dubai, United Arab Emirates
Phone: +971 (4) 391 13 53
Fax: + 971 (4) 390 46 98

United Arab Emirates' regional office serves United Arab Emirates, Saudi Arabia and Egypt

Latin America

Brazil

Peppers & Rogers Group
Alameda Rio Negro, 1030
20º andar - conj. 2004
CEP 06454-000 - Alphaville - Barueri - SP
Brasil
Phone:+55 11 4134-4900
Fax:+55 11 4134-4900

Asia/Pacific

Australia

Peppers & Rogers Group/TeleTech
154 Pacific Highway, Level 2
St. Leonard's NSW, 2065
Sydney, Australia
Phone: +61 (0)2 89227280
Fax: +61 (0)2 93613553

Singapore

96 Robinson Road
#12-02 SIF Building
Singapore 068899
Phone +65 6692 0220
Fax +65 6692 0239

Case in Point

Client: Leading U.S.-based Cruise Line

Industry: Travel & Hospitality

Capability: Customer Experience Management

Challenge:  A leading U.S.-based cruise line struggled to adapt to the changing landscape of consumer travel. Although the company has been boosting its CRM efforts for the past four years with infrastructure investments in marketing, contact center technology, and data analytics, the leadership team grew frustrated with the pace of progress. Executives wanted to more rapidly align its plans to become customer focused with its business objectives.

Work: The cruise line partnered with Peppers & Rogers Group to define the ideal future-state customer experience, assess its data governance capabilities, and create a CRM roadmap to achieve the future state. The team created a 360-degree view of the customer by improving data capture, management, and knowledge sharing across the organization. It also designed both needs and value segmen­tation and treatment plans, and based campaign initiatives on an overarching guest-focused strategy. Finally, the company's loyalty program was revamped to better align with the customer experience.

Result: The company will execute the roadmap in a phased implementation, starting first with quick wins. It has secured funding and plans to hire a dedicated employee to focus on the implementation.

Read our other case studies

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