Serving Clients around the World

Peppers & Rogers Group's network extends across the globe, serving leading companies on six continents. Our partners and consultants are linked by industry and functional practices to bring our expertise to clients wherever they do business.

United States

Stamford: Global Headquarters

Peppers & Rogers Group
1111 Summer Street, 5th Floor
Stamford, CT 06905
Phone:203 989 2200

EMEA

Benelux

Peppers & Rogers Group
Manhattan Center
Avenue du Boulevard 21 Bolwerklaan box 22
Floor 11
1210 Brussels
Belgium
Phone: + 32 ( 2 ) 210 61 71
Fax: + 32 ( 2 ) 210 61 70

Lebanon

Peppers & Rogers Group
Azarieh Bldg, Block 3
6th Floor, Suite 633
P.O. Box 11-503
Beirut, Lebanon
Phone: +961 (0) 1 964593
Fax: + 961 (0) 1 964501

South Africa

Peppers & Rogers Group
Regus Office Centre:
Block B & C, 1st Floor,
Metropolitan Park Building
8 Hillside Road,
Parktown, 2193
South Africa
Phone: +27 11 486 9436

Turkey

Buyukdere Cad. Meydan Sokak. No:5 Spring Giz Plaza
Kat:12 Daire:44, 34 398
Maslak, Istanbul, Turkey
Phone: + 90 (212) 272 37 80
Fax: +90 (212) 272 37 90

United Arab Emirates

Peppers & Rogers Group
Dubai Media City - Al Thuraya Tower 2 – Office 1503
P.O. Box 502264 Dubai, United Arab Emirates
Phone: +971 (4) 391 13 53
Fax: + 971 (4) 390 46 98

United Arab Emirates' regional office serves United Arab Emirates, Saudi Arabia and Egypt

Latin America

Brazil

Peppers & Rogers Group
Alameda Rio Negro, 1030
20º andar - conj. 2004
CEP 06454-000 - Alphaville - Barueri - SP
Brasil
Phone:+55 11 4134-4900
Fax:+55 11 4134-4900

Asia/Pacific

Australia

Peppers & Rogers Group/TeleTech
154 Pacific Highway, Level 2
St. Leonard's NSW, 2065
Sydney, Australia
Phone: +61 (0)2 89227280
Fax: +61 (0)2 93613553

Singapore

96 Robinson Road
#12-02 SIF Building
Singapore 068899
Phone +65 6692 0220
Fax +65 6692 0239

Case in Point

Client: Hewlett-Packard (HP)

Industry: Telecom, Internet, Media and Entertainment

Capability: Customer Experience Management

Challenge: Shrinking customer satisfaction scores in HP's Consumer Services and Support Americas division reflected consumer frustration resulting from frequent support needs and the slow resolution times. As a result, HP sought to transform itself from a technical support center into a more customer-focused organization.

Work: Peppers & Rogers Group helped HP create tactics designed to close the gap between customer support processes and competitors' activities from a customer perspective. Peppers & Rogers Group and HP identified four areas of strategic focus and 13 associated initiatives based on customers' needs.

Result: Internal HP measures show a marked improvement in customer satisfaction:

  • 13% improvement in customer satisfaction scores during the project.
  • $250,000 in savings from the installation of the voice recognition system. This was the result of an estimated 10,000 hours a month of saved consumer time cycling through multiple menus by consumer.
  • 2-3% attributed lift in the customer satisfaction initiative
Download the complete case study
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