Automotive
Peppers & Rogers Group consultants have a deep understanding of the complex value chain in the automotive industry. We have worked with clients on manufacturing, supplier and distribution strategies as well as consumer-facing programs such as loyalty and customer satisfaction. As the challenges increase with overcapacity, demands for fuel efficiency and product commoditization, automotive companies need insight that will help them leapfrog their competitors.
Read the Research Study: Turning the Corner in Automotive Marketing
Consumer Goods and Durables
The landscape for Consumer Goods and Durables is a complex one, full of product commoditization, retailer consolidation, fragmented distribution channels, decreasing advertising effectiveness and increasingly sophisticated and fickle consumers. Peppers & Rogers Group approaches these challenges by looking through the customer lens and leveraging rigorous analytics capabilities and customer experience management expertise.
Energy and Utilities
It's a tough time to be in the power business. With regulation shifts, alternative energy developments, fluctuating demand and environmental pressure, energy companies need a clear vision for the future. Peppers & Rogers Group helps energy companies take action on customer insight to understand the impact of consumption patterns, risk tolerance and geopolitical realities.
Financial Services: Retail and
Commercial Banking
In the financial services industry, competition is intense, customers are sophisticated, and the climate is unpredictable. Add globalization, deregulation, and industry consolidation to the mix and clients need a solid strategy rooted in data to guide the way. The Peppers & Rogers Group Financial Services practice provides deep expertise to assess both the short- and long-term opportunities for clients in every aspect of their customer strategy.
Read the Research Study: The Untapped Opportunity in Financial Services
Government and Public Sector
Governments around the world are becoming increasingly sophisticated, translating best practices from the business world to a public sector environment. By designing citizen-centric offerings and experiences for its constituents, governments are finding new ways to prioritize social and economic development goals. Peppers & Rogers Group unites local knowledge with global experience and best practices for Citizen-Centric & Social Transformations. Our teams of experts have developed and applied state-of-the-art, constituent-specific strategies, citizen-centric management tools and public resource efficiency techniques to build targeted development environments.
Learn more about Peppers & Rogers Group capabilities in the Government sector.
Healthcare
Peppers & Rogers Group Healthcare Practice applies its strategy expertise and market experience to the unique dynamics of the healthcare industry, serving leading Health Insurance, Life Sciences, and Health Delivery enterprises. We offer functional expertise in patient/consumer profiling, stakeholder analytics and segmentation, key influencer strategy, new business development effectiveness, organizational alignment, stakeholder interaction strategies, service line commercialization, case management strategy, automated patient management design, portfolio optimization, privacy compliance, and change management.
Read the case study: Healthcare Reform Begins With Customer Experience Improvements.
Watch the latest from our Peppers & Rogers Group Healthcare Webinar Series.
Download our primary research Measuring the Value of Trust in Healthcare.
Join the conversation on the Strategy Speaks Blog:
Five Consumer-Centric Imperatives for Health Insurers
Insurance and Pensions
When it comes to understanding growth and profitability in the insurance industry, customer lifetime value plays a critical role. Peppers & Rogers Group has a robust methodology to help clients understand the value of their current customer portfolio in order to create strategies to successfully get, keep, and grow valuable customers.
Manufacturing and Industrials
Using a sophisticated, holistic approach, Peppers & Rogers Group helps clients in the manufacturing sector understand their short- and long-term opportunities for growth. Our team has experience throughout the project rollout, from building strategic initiatives to executing tactical plans.
Non-profit and Social Sector
Do you know who your most valuable patrons are? Do you understand why they support your organization? Peppers & Rogers Group consultants help non-profit clients understand their donor base and create and execute strategies to deepen affinity and engagement.
Pharmaceuticals and Life Sciences
In a market where new product ideas collide with regulation every day, our consultants help clients in the pharmaceutical and life sciences industries understand the needs of three very different audiences – the provider, the payer, and the patient. We use the customer lens to help our clients tackle the product lifecycle, compliance, and data usage challenges.
Download an Overview of The Pharmaceutical Industry: A Transformational Model for Growth Using a Customer-Centric Approach
Learn more about Peppers & Rogers Group primary research: Can Pharma Be Trusted?
Real Estate
When you approach real estate development and management with a customer-centric approach, you get a lot smarter about finding the right locations, making the right investments, and managing properties to their highest return. Peppers & Rogers Group works with clients to help them understand where to invest and build around the globe.
Retail
It is a multi-channel world and products are a commodity. The customer experience differentiates the brand, but the retailer is losing control of the experience. To lock in loyalty and build deeper engagement, savvy retailers need to leverage customer insight and put it to work. Peppers & Rogers Group's team of consultants have years of experience building multi-channel programs that drive results.
Read the Research Study: Getting It Right in Retail
Read the White Paper: From Interaction to Profit
Telecommunications, Internet, Media
and Entertainment (TIME)
Convergence. The mobile Internet. Rich media. Video. Today's telecommunications companies are no longer responsible for a single form of communication. Peppers & Rogers Group combines sector, technology, and customer knowledge to help clients navigate this new frontier.
Read the White Paper: Transforming Dealer Networks
Tourism and Travel
Advances in transportation and communication have created a world with fewer boundaries. In this connected society, opportunities for tourism and travel abound. Customer focus plays a central role in the hotel and travel business, allowing companies to leverage data to build deep, engaged relationships with customers all around the globe. Peppers & Rogers Group has extensive experience building loyalty programs in the airline and hospitality industry.
Transportation and Logistics
In our 24/7/365 world we are "always on." "Always on" means "always working," which requires a supply chain system that is versatile, flexible and effective. Peppers & Rogers Group consultants have extensive experience designing and implementing transportation and logistics programs to help clients control costs while exceeding customer needs and expectations.