Digital Customer Agenda 2010: Presentations
On February 15th, the Peppers & Rogers Group telecom team launched an exclusive Peppers & Rogers Group Leadership Seminar designed for telecommunications professionals. Following are the presentations from this successful event:
Introduction: Digital Customer Agenda
Ozan Bayulgen, Partner, Peppers & Rogers Group
Peppers & Rogers Group announced the launch of a research study entitled "Digital Customer Agenda 2010" to help leaders in the telecommunications, information, media and entertainment industries understand the new converged landscape. In the following presentation, Ozan Bayulgen discusses the focus of the research and the benefits for sponsors. Download the pdf
Next Generation Services: Place the Right Bets
Don Peppers, Founding Partner, Peppers & Rogers Group
Technological progress is accelerating driving faster and faster economic growth. In order to remain up to speed, companies must create more loyal customers keeping in mind that different customers have different needs. In the following presentation, Don Peppers explains how telecom operators can gain a competitive advantage by focusing on the customer. Download the pdf
Winning Over Digital Customers: Rethinking and Reformatting Your Organization
Mujdat Ayoguz, Director, Peppers & Rogers Group
Mujdat Ayoguz continues the conversation around understanding your customers, developing partnerships and adapting your organization to suit the customer's needs. In order to remain ahead of the competition, the customer must remain at the center of your business. Download the pdf
For more information on these presentations or questions about the Digital Customer Agenda, contact us today.