Client Case Studies: Strategy in Action
For more than 15 years, Peppers & Rogers Group has helped many of the world's top companies with strategy and process initiatives that maximize the value of their customer base. Our expertise reaches across various industries, geographies, and functional areas, and has served more than 800 global clients. Below are a few examples that demonstrate the depth of Peppers & Rogers Group's capabilities.
All-State Legal - All-State Legal partnered with Peppers & Rogers Group's managed analytics team to develop a strategy for best utilizing the wealth of customer data the company had collected over the years.More >
BMW - In order to drive sales and lock in loyalty, BMW of North America (BMW NA) sought to improve its customer experiences both with the brand and at its dealerships. More >
Emirates Transport – Middle East transportation giant Emirates Transport responded to increased competition in its core market, re-aligning its strategy based on customer needs. More >
Hewlett-Packard - Recognizing the need to create a stronger competitive edge, HP transformed itself from a technical support center into a more customer-focused organization. More >
Telkom South Africa – The telecommunications company fought churn and market saturation with a customer-centric approach, protecting the subscriber base while developing next-generation offerings. More >
Yapi Kredi Emeklilik - Peppers & Rogers Group helped Yapi Kredi Emeklilik, a division of Fortune 500 business conglomerate Koç, to segment its customers, define segment strategies, and build churn analysis and prediction models.
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Leading Middle Eastern Bank - A sudden increase in the scale of operations, combined with semi-automated processes to support the increased number of products sold and the complexity of Islamic banking products, complicated the business and impacted the customer experience at Al Rajhi Bank. More >
Leading European Insurer – An insurance giant had begun its customer-centric journey, but the strategy was not delivering value. To succeed it needed to understand customer needs and value. More >
Large European Consumer Goods Company – A leading European manufacturer of kitchen appliances was not meeting its financial goals. A maturing core product, an inconsistent customer experience resulting from a disintermediated sales approach, and a dilution of the brand were the drivers negatively affecting the business. More >
Leading Logistics Company – One of the world's leading logistics companies saw an increasingly competitive marketplace. The organization realized that a drastic shift from its usual operations was needed. More >
Learn more about how Peppers & Rogers Group helps clients meet their business challenges.