Customer Strategist Journal
The Customer Strategist Journal

Date: 06/03/2009

Issue: Volume 1: Issue 1

People: Tom Lacki, Yelkan Ogun

The Value of Individual Customers

Measuring, managing, and monetizing a company’s most precious asset.

A comprehensive study reveals insight into understanding the use of customer value data within an organization, business performance and customer value, and the impact of customer value on marketing spend.

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