Financial Services: Retail and Commercial Banking

The landscape for financial services institutions is changing rapidly in the wake of globalization and international deregulation. New competition from highly-specialized niche players and ever-progressing technological advancements are challenging traditional business models. Emerging global trends like international expansion, industry consolidation, end-to-end risk management and the war for talent are forcing financial institutions to rethink their strategic direction. To remain competitive, institutions must now balance short-term cost control and revenue generation efforts with sustainable long-term growth strategies that include the creation of profitable, loyal customer relationships.

Peppers & Rogers Group has been working with leading financial services institutions to rethink strategic priorities. The goal: to create a sustainable positive impact on our client's performance in the face of this changing business landscape. We unite local knowledge with global experience for Customer-Centric Transformations. Our teams of experts have developed and applied state-of-the-art, client-specific strategies, customer-centric management tools and techniques for the financial services sector. We align people, processes and technology to effectively attract, grow and keep customers.

Financial Services Value Chain

Industries Chart

Learn more about our Financial Services Expertise


Interact: Join the Conversation on the Strategy Speaks Blog

© 2014 Peppers & Rogers Group. All Rights Reserved.