Peppers & Rogers Group Press Releases
Get the latest news and updates from Peppers & Rogers Group and our independent publishing division, 1to1 Media. Be sure to check back regularly to find out all that’s new at Peppers & Rogers Group.
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STAMFORD, CT (December 5, 2011) – Peppers & Rogers Group, the world-recognized leader in customer-based business strategy, released the results of a new study today, "Trustability in Health Care." The findings and their implications were presented at the 8th Annual American Health Care Congress in Anaheim, California.
(Stamford, CT, October 17, 2011) – 1to1 Media, a division of Peppers & Rogers Group, announced today that Editorial Director Ginger Conlon has recently been elected to the 15-member Board of Directors of the Customer Experience Professionals Association (CXPA).
Stamford, CT (October 13, 2011) – The 2011 edition of Peppers & Rogers Group and Efma’s Customer Experience in Retail Banking study finds that there is a growing gap between banks that report a strategic commitment to improving the customer experience and those that are just covering the basics of customer experience.
Stamford, CT (October 12) – Each quarter Peppers & Rogers Group publishes its latest thinking in it executive journal, Customer Strategist. Because data and analytics is becoming top of mind for so many clients, Peppers & Rogers Group has dedicated a full issue to trends, best practices and proprietary methodologies to drive competitive advantage using data and analytics.
To help companies strategically and prosper in this emerging digital world, Peppers & Rogers Group is pleased to announce that telecom convergence expert Andre Popov has joined the firm as Partner in the Telecommunications, Information, Media and Entertainment practice (TIME).
August 2, 2011: Stamford CT
Customer Strategist, the Peppers & Rogers Group executive quarterly journal, has been recognized with three prestigious editorial awards: a gold, a silver and a bronze in the Azbee Awards of Excellence competition.
July 28, 2011: Stamford CT
Peppers & Rogers Group, a management consulting firm recognized as the world’s leading authority and acknowledged thought leader on customer-based strategies and underlying business initiatives, announced today that it has joined the Customer Experience Professionals Association (CXPA).
July 27, 2011; Stamford, CT
In the latest issue of Peppers & Rogers Group’s executive journal, Customer Strategist, Peppers & Rogers Group shares best practices to help business leaders meet today’s Multichannel Challenges.
July 7, 2011, Stamford CT-Peppers & Rogers Group Benelux has recently been recognized as an "Eco-Dynamic Organization" by a jury of experts from the Brussels Environmental department. Peppers & Rogers Group Benelux has changed the way they operate on a day-to-day basis by recycling where possible, promoting public transportation for commuting and business travel and conserving energy when possible. As a result of these changes, Peppers & Rogers Group Benelux has been granted the "Eco-dynamic enterprise label" for the next three years.
Kurt Neckebrouck, Sr. Account Manager at Peppers & Rogers Group Benelux praises the entire office for this accomplishment, explaining that this accomplishment "is a token of appreciation for a true team effort, headed by Mrs. Isabelle Coudron." Kurt also illustrates the importance of making such eco-dynamic decisions by pointing out how "multiple small changes can make a big impact."
Peppers & Rogers Group Benelux has become a model organization by becoming more eco-friendly; they have shown "corporate responsibility and an eye for the environment [which] is something that is gaining more and more importance in Belgium and Western Europe," explains Kurt.
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About Peppers & Rogers Group
Peppers & Rogers Group, is a management consulting firm, recognized as the world's leading authority on customer-based business strategy. Founded in 1993 by Don Peppers and Martha Rogers Ph.D., the firm is dedicated to helping companies grow the value of their business by growing the value of their customer base. The firm is focused on driving bottom-line results from the delivery and implementation of customer initiatives. With expertise that cuts across vertical industries, Peppers & Rogers Group partners, consultants and subject matter experts have a deep understanding of the most powerful value levers that drive business results. www.peppersandrogers.com
March 31, 2011; Stamford, CT
Gartner and 1to1 Media presented awards to the Gartner & 1to1 Media CRM Excellence Awards winners in the Americas region at the Gartner Customer 360 Summit in Los Angeles, March 30-April.
March 17, 2011; Egham, UK
Gartner & 1to1 Media honor Gartner & 1to1 Media CRM Excellence Awards winners. This is the fourth year that Gartner and 1to1 Media have partnered to award forward-thinking organizations for innovative customer strategies and CRM initiatives that drive bottom-line results.
February 1, 2011; Norwalk, CT; As the cornerstone of customer-centric methodology, Managing Customer Relationships
is now fully revised and updated with new examples, case studies, and references.
January 18; Norwalk, CT
Special financial services issue of Peppers & Rogers Group Customer Strategist
features best practices from global leaders ING Direct, KBC, Banco Santander.