Volume 7, Issue 2
Customer Strategist provides executives with insight that leads to innovative strategies for building more profitable customer relationships. It facilitates learning and action by presenting the most progressive thought leadership and providing access to Peppers & Rogers Group and TeleTech's proprietary methodologies.
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The Tortoise and the Hare is a classic children's story featuring themes of speed, over-confidence, tenacity, and just desserts.
Nearly a third of all Americans admit that they can’t live without their mobile phone.
Advanced features aren't enough -- focus on meeting the customer's needs.
Dispel four common myths and incorporate digital and mobile "voices" to gain valuable customer insight.
What must companies do to keep pace with evolving consumer expectations?
Enable digital tools to improve daily activities, not add more complexity to a workday.
The automaker is betting it can improve the driver and passenger experience through integrated mobile services.
MasterCard sets its sights on mobile payments as a new way to engage consumers.
BlueCross BlueShield of South Carolina uses the voice of the customer to prepare for the future of customer experience.
Aetna’s head of marketing technology and innovation blends two disciplines into a hybrid future of enterprise success.
The most successful leaders resist convention, according to new TeleTech Consulting research.
Think you know your customers?
Blink, and you might become less relevant to your customers.
Track the maturity of digital customer experiences across six key areas.