Volume 7, Issue 4
Customer Strategist provides executives with insight that leads to innovative strategies for building more profitable customer relationships. It facilitates learning and action by presenting the most progressive thought leadership and providing access to Peppers & Rogers Group and TeleTech's proprietary methodologies.
- Current Issue
- Volume 7, Issue 4
- Volume 7, Issue 3
- Volume 7, Issue 2
- Volume 7, Issue 1
- Volume 6, Issue 4
- Volume 6, Issue 3
- Volume 6, Issue 2
- Volume 6, Issue 1
- Volume 5, Issue 4
- Volume 5, Issue 3
- Volume 5 Issue 2
- Volume 5 Issue 1
- Volume 4, Issue 2
- Volume 4, Issue 1
- Volume 3, Issue 4
- Volume 3, Issue 3
- Volume 3, Issue 2
- Volume 3, Issue 1
- Volume 2, Issue 4
- Volume 2, Issue 3
- Volume 2, Issue 2
- Volume 2, Issue 1
- Volume 1, Issue 2
- Volume 1: Issue 1
Imagine the surprise that customer Mars Dorian had when a complaint tweet about the brand was met minutes later by a reply directly from founder and CEO Jonathan Oringer.
Customers share tons of information about themselves—both intentionally and unintentionally.
Contact centers are moving away from simply handling volume efficiently and are beginning to answer the question "why?"
Artificial intelligence comes to everyday business, and analytics will never be the same.
Mix and match insight from a variety of customer feedback tools.
Building a data process framework will help marketers more easily kick-start their data journeys and realize faster results.
Spotify and other leading digital companies are mining data streams for a deeper understanding of customer behavior.
The glass repair and replacement company transformed its customer experience with data.
These CEOs prioritize direct customer interaction as part of their daily executive responsibilities.
TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
Whatever satisfaction or dissatisfaction you detect in your customers today is based on each individual customer's prior expectations.
Data-driven contextual marketing represents the next step of marketing maturity.
Take a strategic approach to mystery shopping to apply data analytics and the voice of the customer to everyday business.