Volume 6, Issue 4
Customer Strategist provides executives with insight that leads to innovative strategies for building more profitable customer relationships. It facilitates learning and action by presenting the most progressive thought leadership and providing access to Peppers & Rogers Group and TeleTech's proprietary methodologies.
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During my MBA studies, we learned about the teachings of leadership guru Warren Bennis. He authored a number of books on the subject and imparted leadership wisdom on both current and future leaders around the world.
We conducted a check-up on customer centricity: 2012 vs. 2014.
A while back I worked with the head of a European bank who endeavored to shift his organization to be more commercial and customer-centric.
To motivate behavioral change, you must have insight into a potential customer’s true needs.
Five best practices for developing an enterprisewide culture that brings customer insights to action.
The mobile operator looks inward to enhance customer experience and overhaul in-store support.
The 2014 1to1 Media Customer Champions share insight on how they inspire and manage customer-focused organizations.
Leverage workers’ hive instincts to build a cohesive organization.
Telecom leaders can weigh the pros and cons of the fast-growing business model.
Best practices from Red Bull Mobile and BIMcell.
Next-gen tips and tactics to empower employees to deliver a superior healthcare experience.
Examples of advanced learning innovation in the healthcare industry.
Five steps to fitting customer experience strategy into the B2B business model.
Getting to the heart of humanity in a technology-driven world. Excerpts from a new eBook.