The unique state of the consumer banking market in Turkey offers unrealized opportunities for banks to shine through multichannel innovations. And those that haven't started may already lag behind the competition.

At the Multichannel Management in Retail Banking conference held in Istanbul in November, Peppers & Rogers Group conducted a survey of banking executives to gauge the importance of multichannel efforts to the banking industry. Of those surveyed, 76 percent report that branch is still "the king" in terms of sales contribution. However, 40 percent say that multichannel banking is on top of their agenda.

Continue reading "Which Banking Channel Is Right for Sales? All of Them" »

Posted by Caglar Gogus | Permalink | Comments ()

Am I the only one who gets annoyed by the never-ending doomsday articles that profile Apple as "struggling" to maintain its market share, and doomed to lose a "bitter battle" to Google's Android? Has it ever occurred to anyone that it's like comparing the proverbial Apples - no pun intended - to Oranges? Or rather, it's like comparing a Rolls Royce to a Toyota.

Continue reading "Apple versus Google: No comparison" »

Posted by Peppers & Rogers Group Consulting Team | Permalink | Comments ()

My name is Andre Popov, and I recently joined Peppers & Rogers Group as a partner in the firm's Telecom, Internet, and Media (TIME) practice. It's an exciting time, and I hope to provide some insight and strategic point of view on what has become my true passion: the world of strategy, digital and innovation.

Continue reading "Introducing Andre Popov, Digital Advocate" »

Posted by Peppers & Rogers Group Consulting Team | Permalink | Comments ()