Peppers & Rogers Group combines a global perspective, deep expertise in customer strategy and decades of experience serving top companies. Read our latest insights and thought leadership on the customer economy.

January 12, 2015

"Leadership Inspires" in the new issue of Customer Strategist

During my MBA studies, we learned about the teachings of leadership guru Warren Bennis. He authored a number of books on the subject and imparted leadership wisdom on both current and future leaders around the world.

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January 5, 2015

Defining the "Customer Experience"

A lot of businesses are concerned with improving their customers' experiences. But while this sounds like a worthy goal, how do you go about it, exactly? What are the actual elements of a "customer experience" anyway, and what should you focus on? What kinds of actions would improve the experience you offer to customers?

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December 4, 2014

Don Peppers Imagines a CEO-less future

An excerpt from "The Technology of Us," an eBook about the future of technology and humanity.

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