Peppers & Rogers Group combines a global perspective, deep expertise in customer strategy and decades of experience serving top companies. Read our latest insights and thought leadership on the customer economy.

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Extreme Trust in Action: JetBlue

May 9, 2012

Extreme Trust in Action: JetBlue

JetBlue is an example of a trustable company. The airline proactively refunds customers when it experiences long delays, in accordance with its Customer Bill of Rights. Both are examples of JetBlue's trustability. Watch the Peppers Unplugged video to learn more.



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