In the telecom industry, convergence and integration is a challenge for mobile and fixed-line operators as customer demand grows. It's critical for companies to be consistent and keep their promises to customers. Ozan Bayulgen, partner at Peppers & Rogers Group, shares insights on how operators can make the most of this exciting time.
Peppers & Rogers Group combines a global perspective, deep expertise in customer strategy and decades of experience serving top companies. Read our latest insights and thought leadership on the customer economy.
Customer Centricity in the Mobile World