You may have read about the massive, $1.3 billion copyright-infringement judgment against SAP in a lawsuit by Oracle. The lawsuit revealed details that weren't kind to either party, with SAP emails showing that senior officials at that firm aided and abetted the illegal actions of their newly acquired service subsidiary TomorrowNow, while Oracle's own emails revealed a cavalier, even contemptuous attitude toward its own customers. But there is a larger point to be made from this suit. It may be signaling to us that the enterprise software industry itself is not much longer for this world. Here's why:

Continue reading "Oracle-SAP Judgment Hastens the End of Oracle and SAP" »

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The healthcare space is in flux right now. Regulations are changing; government, corporate, and consumer spending is unsustainable; the system's effectiveness is being challenged; technology offers us promise and complexity; demographics are changing rapidly; and consumer expectations are evolving, with new media channels make it easier to hear them. For everyone involved - insurers, physicians, pharmaceutical companies, hospitals, and patients - it is an uncertain time.

At Peppers & Rogers Group, we believe the way to navigate through these changes is by putting the customer at the center of industry. Healthcare organizations of all kinds will benefit from the current changes that are taking place, if they understand and act on the insights that their customers - healthcare consumers - are telling them. Customer-centric healthcare organizations will deliver better, and more cost-effective care to consumers, build greater customer satisfaction, engagement, and loyalty, and drive bottom-line benefits and long-term market-leading financial performance.

Continue reading "Customer Strategist Marc Ruggiano:
Customer Centricity in Healthcare: An Executive Summit Preview" »

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The fastest supercomputer in the world is a distributed computing project that generates five peta-FLOPS of computer power, or 5 million billion floating point operations per second. It operates by connecting hundreds of thousands of PC processors and Playstation 3 game consoles together into a distributed computing network called folding@home. Each individual unit is owned by a volunteer who installed special software allowing the network to tap their processor's spare computing capacity in an effort to help scientists do the high-intensity calculations necessary to analyze protein folding and complex molecular dynamics. Other examples of volunteered computer power include SETI@home (the "search for extra-terrestrial intelligence"), Einstein@home (to detect gravitational waves), the Malaria Control Project, and Climateprediction.net. The Quake-Catcher Network provides early warnings of earthquakes by using a distributed network of Apple Macs and Lenovo Thinkpads (these laptops are equipped with accelerometers as standard equipment). And Galaxy Zoo, a Web-based network of volunteers classifying millions of galaxies based on Hubble telescope photos, is now the world's "biggest citizen-science experiment on the Web." No money changes hands to pay individuals for contributing the processing powers of their own personal computers, laptops, and game consoles, but distributed computing creates immense value and allows scientists and others to tackle computational tasks that would otherwise just not be practical.

Continue reading "Is There a "Moore's Law" of Trustability?" »

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