I had an engagement with a consulting client the other day in Saudi Arabia. This was a newly launched bank, backed partly by the government. It is one of a rising number of "Islamic banks" that now proliferate across a number of geographies, not just throughout the Middle East, but in London and New York, as well. Islamic banking differs from traditional, Western banking, in a number of ways, some small and some large. The Koran specifically forbids charging interest on loans, for instance, so when a customer wants to finance a car, an Islamic bank would buy the car for the customer, then sell it to him one month at a time.

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Posted by Don Peppers | Permalink | Comments (1)

Not only does new technology mean that innovations are faster and more pervasive, but the increased speed of communication has accelerated the feedback loop in our economy, for both positive and negative feedback.

Negative feedback operates like the thermostat in your house. When the temperature goes up the heating system shuts off and cools things down. Economically, when the dollar declines in value, US exports get cheaper to buy, so demand heats up and the US economy improves, but that tends to drive the dollar back to a higher value.

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Posted by Don Peppers | Permalink | Comments (0)

Research demonstrates clearly that the vast majority of companies are underperforming when it comes to managing their customer relationships. But most of this research has always been structured primarily to measure the shortcomings of companies' efforts, rather than probing for the reasons.

Continue reading "Transaction Myopia" »

Posted by Don Peppers | Permalink | Comments (2)