Don Peppers Imagines a CEO-less future
An excerpt from "The Technology of Us," an eBook about the future of technology and humanity.
Peppers & Rogers Group combines a global perspective, deep expertise in customer strategy and decades of experience serving top companies. Read our latest insights and thought leadership on the customer economy.
No, it's not your imagination. The pace of change is quickening as technological innovations are happening more rapidly. Every new innovation is the result of a combination of previous advances, so progress accelerates as we have more innovations to work with, more creative minds to work with them, and more efficient ways for those creative minds to interact with each other. This means both the quantity and the quality of innovations grow at a combinatorial rate, which is even faster than the exponential progress of computer technology driven by Moore's Law.
It's enough to stress you out and make you a little nuts.
Companies are awash in consumer data and the healthcare industry is no different. And just as retailers, manufacturers, and other industries are using predictive analytics and data mining to improve the customer experience, healthcare providers are similarly leveraging data to improve patient outcomes.
© 2013 Peppers & Rogers Group. All Rights Reserved.