THOUGHT LEADERSHIP

Changing the Channel:A New Approach to Multichannel Strategy in the Financial Services Industry It's important for financial services providers to evolve their business strategy to include channel management.more>

CLIENT CASES

Telkom South Africa The telecommunications company fought churn and market saturation with a customer-centric approach, protecting the subscriber base while developing next-generation offerings. more>

FROM 1TO1 MEDIA

Do You Have a Policy for That? Organizations without social media guidelines may find their employees embroiled in online brand-related catfights. The challenge is that conversations in the blogosphere are largely uncontrollable.more>

Customer Strategist

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