THOUGHT LEADERSHIP

White paper: Customer Lessons Learned from the Health Insurance Exchange Rollout A look at what steps can be done to smooth the ACA’s bumpy experience road. more>

CLIENT CASES

Microsoft -- With the launch of Office 365, Microsoft developed segmentation and churn strategies for an optimal customer experience. more>

Your Path to a
World-Class Customer Experience

Think global and act local with customer experience activities.

Customer Strategist

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