Webinar: Prepare for Unexpected Customer Interactions -- Thursday, May 23 at 1 p.m. ET. Don Peppers and Ron Wince discuss how to build customer value through innovative customer interaction strategies. more>
U.S. Retail Bank A major U.S. consumer bank worked with Peppers & Rogers Group to identify and take action on gaps in the branch customer experience. more>
Looking at business through the customer lens reveals a whole world of innovative wonder.
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