Three Imperatives for Optimizing Retail Banking Channels Customers are demanding more and more from the financial services firms they choose to do business with. more>
Hewlett Packard In order to create a stronger competitive edge, HP transformed itself from a technical support center into a more customer-focused organization. more>
The Evolution of Customer Loyalty Even as emerging economic and sociological factors threaten customer loyalty, organizations are finding new ways to preserve it. more>
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