Global Customer Experience business leader for over 25 years
Since our founders, Don Peppers and Martha Rogers, defined customer centricity more than 25 years ago, Peppers & Rogers Group has been the industry leader in customer experience, helping major global companies focus on their clients and increase their value.
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Automotive Automotive Driving Customer Experience Innovation -
Travel & Hospitality Travel & Hospitality Delivering a 5-Star Customer Experience -
Retail Retail Responding to the Changing Face of Retail -
Healthcare Healthcare Producing Financial Results and Healthier Outcomes -
Telecom & Media Telecom & Media Defending and Growing Market Share in Telecom and Media -
Financial Services Financial Services Growing the Value of the Financial Services Customer -
Government & Public Sector Government & Public Sector Bringing Customer Experience Best Practices to the Public Sector -
Technology Technology Conquering Commoditization in High Tech
Services
Our broad range of services provides end-to-end support and delivers
impact
Strategic Planning
Define Customer - Centric Strategies
Digital Transformation
Build Customer - Driven Digital Capabilities
Implementation Management
Deliver Customer - Focused Programs
Operations Support
State-of-the-art operations support
